Frequently Asked Questions (FAQ) – Holiday Island Mauritius

You can book tours, transfers, accommodations, or car rentals directly on our website. Select your preferred service, dates, and number of guests, then complete your booking securely online. You’ll receive an instant confirmation email once your booking is complete.

Yes, depending on the service and the timing. Please review our Cancellation Policy for detailed terms. For assistance, contact our support team.

We accept all major credit/debit cards and secure online payments through trusted payment gateways.

Absolutely. All transactions are encrypted and processed via certified, secure payment providers.

Refunds are handled according to our Cancellation Policy. In some cases, we issue a Credit Voucher for future bookings, valid for 12 months.

Yes! Holiday Island gift cards are available for tours, transfers, and accommodations. They make perfect gifts for friends or family.

No. You can show your digital confirmation on your phone or tablet at check-in or pick-up.

Airport transfers can be booked directly on our website just like any other service. Simply select “Airport Transfer,” choose your dates, and complete your booking. Please provide your flight details so we can coordinate your pickup.

Yes, we offer flexible car rental options. You can choose pickup location, vehicle type, and rental duration during online booking.

We follow strict safety protocols for cyclones and bad weather. In the event of cancellations, you may be eligible for rescheduling, refunds, or store credit. See our Cyclone Safety Protocol for more details.

You can reach us via:

• Email: [email protected]
• Phone/WhatsApp: +230 58100633
• Office: Reservoir Road, Sottise, Grand-Bay

Yes. Most tours are family-friendly, but please check the activity description for age restrictions and safety guidelines.